FAQ
✦ Frequently Asked Questions
At Alverosa, we believe clarity builds trust.
Below you’ll find answers to our most commonly asked questions, so you can shop with confidence and ease.
✦ How can I contact Alverosa?
You can reach us anytime at helpalverosa@outlook.com.
Our customer support team is here to assist with anything you need — whether it’s a product question, an order update, or a general inquiry.
✦ Do you ship worldwide?
Yes, we offer international shipping to most countries.
✦ Where do you ship from?
All orders are shipped from our fulfilment centre in the United Kingdom.
✦ Do you offer free shipping?
Yes — we offer free UK shipping on all orders over £50.
Shipping rates for international orders are calculated at checkout based on destination.
✦ Can I change or cancel my order?
We process orders quickly to ensure prompt delivery.
If you need to make changes or cancel your order, please contact us within 12 hours of placing it.
After this window, we can no longer guarantee changes or cancellations.
If your order has already shipped, you may still return it for a full refund once received.
✦ What payment methods do you accept?
We accept all major credit cards — VISA, Mastercard, American Express — as well as PayPal.
✦ When will my order be processed?
Orders are processed Monday through Friday, excluding holidays.
Processing typically takes 1–3 business days, and shipments are dispatched the following business day.
During peak seasons or promotional events, processing times may be slightly extended.
We appreciate your patience.
✦ How long will it take to receive my order?
Estimated shipping times from the UK:
✧United Kingdom: 2–5 business days
✧Europe: 5–10 business days
✧United States & Canada: 7–14 business days
✧Asia & Oceania: 8–16 business days
✧Rest of World: 10–20 business days
✦ How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking link.
You can use this link to monitor your delivery status in real time.
If you haven’t received your tracking email within 5 business days, please contact us at helpalverosa@outlook.com for assistance.
✦ What if I don’t receive my order?
If your order hasn't arrived within 30 days of shipment, you are eligible for a full refund.
Please contact us so we can assist you promptly.
✦ Will I be charged customs duties or taxes?
Prices shown on our website are listed in GBP and do not include taxes or import duties.
You may be responsible for additional fees upon delivery, depending on your local customs regulations.
These charges are determined by your country’s customs authority and are not covered by Alverosa.
We recommend contacting your local customs office for more information.
✦ How do I return an item?
To initiate a return, please email us at helpalverosa@outlook.com.
Our team will provide you with full return instructions and support.
✦ What if the item I received is damaged, incorrect, or missing?
We’re committed to delivering your order in perfect condition.
If your item arrives damaged, incorrect, or with missing parts, please contact us within 24 hours of delivery.
To process your request, we’ll need:
✧Your order number
✧Clear photos of the item(s), packaging, and any damage
✧A brief description of the issue
Please note:
✧Alverosa will cover return shipping for faulty or incorrect items
✧Requests made after 30 days of delivery may not be eligible for refund or replacement
✧If a claim is found to be false or the item has been used, we reserve the right to deduct return shipping costs or deny the refund
Our team will review your case and respond as quickly as possible.
✦ When will I receive my refund?
Refunds are issued to your original payment method.
Once your return is received and approved, please allow 3–5 business days for the refund to appear on your statement.
If you haven’t received your refund after this time, please contact your bank or card issuer, as posting times may vary.